Family to Family

Family to Family

Designed to foster meaningful relationships between staff, residents and their families, the Family to Family connection program is offered to all patients and their families during and even after their stay at our centers. Upon admission one of our team members will be assigned as your Family to Family connection. The Family to Family connection member welcomes the resident to the center, helps them acclimate to their new environment and regularly visits the resident to answer questions or address concerns. Family members are encouraged to communicate with the residents Family to Family connection member as well to express resident preferences and needs. The connection member also monitors a resident’s stay in our center and proactively addresses any issues that may arise. This allows our center an opportunity to gain valuable insight into how the patient or resident is adjusting to their stay and help ensure they are comfortable and satisfied with the centers care and services-promoting a positive experience.